Terms and Conditions of Sale

Introduction

This Admissions Policy applies to all Venues operated by LW Theatres. By entering or attempting to enter one of our Venues, you have accepted the terms contained in this Admissions Policy.

If you have purchased Tickets through us for an Event held at a Venue not operated by LW Theatres, please refer to their individual Admissions Policies, which can be found on the relevant Venue’s websites.

1. Entry and Security
   • The Company reserves the right to refuse admission in reasonable circumstances including for health, safety and licensing reasons or where a ticket is void.
   • Customers are advised that CCTV is in operation at the Company’s theatres for the purpose of crime prevention and public safety.
   • Security searches are a condition of entry to protect the safety of all customers and staff. We may conduct searches of clothing, bags and other items on entry and exit at our theatres. The Company thanks customers in advance for their co-operation.
   • Customers are not permitted to bring any items into the theatre which are illegal or are deemed by the theatre management (at their sole discretion) to pose a health and safety risk, affect the enjoyment of others, cause disruption to the performance or cause damage to the Company’s property.
   • Customers may not bring their own food or drink into the theatre, but empty reusable water bottles will be permitted. If a customer has specific medical requirements in this respect they should ask to speak to a member of theatre management upon arrival.
   • Customers should avoid bringing large suitcases or bags to the theatre as these may not be admitted and cloakroom availability cannot be guaranteed.
   • Latecomers will only be admitted into the auditorium at a suitable break in the performance, but admission cannot always be guaranteed and refunds or exchanges for an alternative performance will not be given.
   • Customers may only leave and re-enter the theatre at the discretion of the theatre management, otherwise there will be no re-admissions of any kind.
2. Age Restrictions
   • Babies and children under 4 years of age will not be admitted into the auditorium unless the production is specifically advertised as being suitable for children under the age of 4 or the performance is a designated Relaxed Performance*.
   • Children under the age of 16 must be accompanied by an adult aged 18 years or over, who must be seated with the child and accompany them throughout their visit. It is the customer’s responsibility to check the suitability of a performance for any children in their party regardless of any official age recommendation guidance.
   • In the interests of other customers, parents or guardians may be asked to take noisy or disruptive children out of the auditorium.
3. Conduct
   • Any customers who are intoxicated or are disruptive, abusive or violent towards theatre staff, audience members or performers will be ejected from the theatre. In such circumstances no refunds will be given.
   • The Company reserves the right to refuse to serve alcohol to any customer that appears to be intoxicated or likely to become intoxicated and to ask for proof of age prior to serving any alcohol.
   • Customers must comply with reasonable instructions and directions given by theatre management and front of house staff.
   • Mobile phones, tablets, digital or smart watches, laser pens and any other electronic equipment should be disabled when inside the auditorium to avoid disturbing the performers and other customers.
   • The unauthorised use of video, photographic and other recording equipment of any kind is strictly prohibited in the auditorium. The Company reserves the right to delete any unauthorised recordings and to eject any customers who are suspected of making recordings from the theatre.
4. General
   • The Company does not accept responsibility for the loss or damage of any personal property or for any liability (to the fullest extent permitted by law).
   • The Company does not accept responsibility for the behaviour of other customers in the theatre.
   • Smoking and vaping are not permitted inside the theatre.
   • Any comments or complaints regarding matters affecting a customer’s enjoyment of the performance should be made promptly to a member of theatre management before or during the performance. Refunds will not be considered if comments or complaints regarding matters affecting the customer’s enjoyment of the performance have not been made before or during the performance.
   • Performances may be filmed or recorded on occasion. Ticket holders automatically consent to the filming or sound recording of themselves as audience members. If you have any objections to being filmed or recorded please speak to a member of the theatre management before the performance begins.
   • Animals are not permitted inside the auditorium, with the exception of assistance dogs.
   • The theatre will make all reasonable efforts to forewarn customers if stroboscopic lighting may be used in the performance. Customers with known medical conditions who may be susceptible to such lighting effects are advised to seek further advice prior to their visit.
   • The Company reserves the right to vary the terms of this Admissions Policy for specific productions or events. Any such variations will be notified to customers prior to or on arrival at the theatre.
   • If you have any comments to help us improve our service, please either speak to a member of staff during your visit or write to us: LW Theatres, 65 Drury Lane, London
     WC2B 5SP, or email us at: relations@lwtheatres.co.uk.

*A Relaxed Performance is a specially adapted show, modified for adults and children who might benefit from a more relaxed environment.

Ticketing Terms and Conditions

Introduction

These Ticketing Terms and Conditions apply to Tickets sold by LW Theatres and LW Tickets for both Events at LW Theatres’ Venues and Events at Venues not operated by LW Theatres. By purchasing Tickets through LW Theatres or LW Tickets, you have accepted the terms contained in the Ticketing Terms and Conditions. Please read these Terms and Conditions carefully before purchasing a Ticket.

1. Purchasing Tickets

• Tickets may be purchased online through our Websites, by phone or directly through a box office at one of LW Theatres’ Venues. Online bookings may be subject to booking fees which will be indicated prior to placing an order.
• All purchasers of Tickets must be 16 years of age or over.
• We may restrict Ticket sales to a maximum number per person or household and we reserve the right to cancel any Tickets purchased in excess of this number.
• The price of the Ticket shall be the price set at the time we accept an order. All advertised prices are inclusive of any applicable taxes and per Ticket booking fee (where applicable) but exclusive of any Ticket protection fee.
• Ticket protection may be added to the purchase of any Tickets. Such insurance is provided and administered by Secure My Booking and is subject to Secure My Booking’s Terms and Conditions. Please note that this protection is non-refundable.
• No order will be accepted until we have received full payment in cleared funds for the Tickets. We reserve the right to cancel any booking which we reasonably suspect to have been made fraudulently.
• Tickets for Shows in LW Theatres’ Venues may be purchased using a gift voucher purchased from LW Theatres. Please refer to the Gift Voucher Terms and Conditions.
• We will not be responsible for any Ticket that is lost, stolen or destroyed.

2. Delivery of Tickets
   • E-Tickets are the delivery method used by us for Tickets. This will take the form of a pdf attachment to an email which will contain all the Ticket information and QR code that will grant access to the Venue. The E-Ticket will be scanned at the Venue to gain entry. For paperless entry, it can be scanned from a mobile phone. Customers can also print it out themselves to have a hard copy, should they wish. This delivery method is free of charge to the customer.
   • Confirmation of purchase will be provided on completion of the booking transaction, via email. Tickets with valid barcodes / QR codes for entry may be delivered any time up to 24 hours prior to the performance.
   • It is the customers responsibility to check their Tickets, due to the fact that mistakes cannot always be rectified after purchase. Please check your Tickets on receipt carefully and contact our customer relations team immediately if there is a mistake. Please see contact details below.
   • If you have not received your confirmation of purchase or Tickets, please check your deleted, junk or spam email folders as some email providers divert our emails to junk or spam folders, for which we are not responsible and we shall not be liable to the customer for any refunds or exchanges of tickets in these circumstances.
   • Please contact our customer relations team as soon as possible if you have still not received a confirmation of purchase email within 24 hours or an email containing the Tickets by 24 hours prior to the performance time. Please see contact details below.

3. Refunds and Exchanges
   • We are not obliged to refund monies or exchange Tickets should alterations to the advertised time, programme or cast of an Event be made.
   • Tickets cannot be refunded unless an Event is officially cancelled. If an Event is cancelled, ticket holders will be offered Tickets to alternative Events (subject to availability) or a refund of the seat value. We will not be liable for any additional expenses incurred by customers in the event of a cancelled performance.
   • Tickets for long-running productions in LW Theatres’ Venues, purchased at full price, may be exchanged for the equivalent or higher value up to 48 hours prior to the performance, subject to availability. An exchange fee of £3 per ticket will apply. Tickets for one-off concerts or events are non-exchangeable.
   • All Lottery, Day Seats, and Tickets purchased at a group or promotional rate are non-refundable and non-exchangeable.
   • If you cannot or do not want to attend the Event for which you have purchased Tickets and you cannot or do not want to exchange your Tickets, Tickets purchased for Events in LW Theatres’ Venues, can be put up for re-sale through Our official re-sale partner, Twickets. Visit here for more information. Tickets are not guaranteed to be re-sold via Twickets.
   • If you have purchased a hospitality package and your Tickets are successfully resold via Twickets, the value of the hospitality package will be exchanged for a credit voucher.
   • Other than via the official re-sale partner, Tickets are non-transferable and must not be resold or transferred to any person or entity for commercial gain or otherwise. If any Tickets are resold or transferred (or are attempted to be resold or transferred) for commercial gain by anyone other than official re-sellers, then the Tickets will become void and the Ticket holder will be a trespasser and may be refused entry to, or ejected from, the Event. In such circumstances, we will not be under any obligation to offer a refund and such person may be liable to legal action.
   • If one person buys multiple Tickets, the provision by the purchaser of the Tickets to their guests will not constitute a breach of the transfer restrictions under these Terms and Conditions (provided that the provision of Tickets to guests is not made for commercial gain). However, the purchaser agrees that by purchasing tickets, they have agreed to these Terms and Conditions on behalf of themselves and their guests and the purchaser shall at all times be responsible for their guests’ compliance with these Terms and Conditions.

4. Conditions of Admission and Attendance
   • For Events at Venues operated by LW Theatres, please refer to the Admissions Policy above.
   • If you have purchased Tickets for an Event held at a Venue not operated by LW Theatres, please refer to their individual Admissions Policies, which can be found on the relevant Venue’s websites.
   • Every member of the audience, regardless of age, must be in possession of a valid Ticket in order to gain entry to any Event at any Venue.
   • Admission to any Event shall be solely at the discretion of the Venue’s management or Event Partner.
   • Where a concession is claimed, proof of identity and concession entitlement (for example of age or student status) may be required upon arrival at a Venue.
   • We will not tolerate any form of abusive or aggressive behaviour towards its staff.  We reserve the right to decline to respond to, or to disengage with, customers who behave in an abusive or aggressive manner in a Venue or who write abusive or aggressive correspondence, messages or comments, including the right to refuse to address refund requests and complaints in such circumstances.

5. Liability
   • Neither LW Tickets, LW Theatres, the Venue nor the Event Partner will be responsible for any loss, injury or damage to any person or property howsoever in any circumstances where there is no breach of a legal duty of care owed, in circumstances where such loss or damage is not a reasonably foreseeable result of any such breach (save for death or personal injury resulting from our negligence) or to the extent that any increase in any loss or damage results from breach by the customer of any of these Ticketing Terms and Conditions and/or any terms and conditions of the Venues or Event Partner.
   • Nothing in these Ticketing Terms and Conditions seeks to exclude or limit our liability for death or personal injury caused by our negligence, fraud or other type of liability which cannot by law be excluded or limited.
   • Personal arrangements including travel or accommodation which have been arranged by a customer are at their own risk. Unless otherwise stated in our Terms and Conditions, our liability to customers in connection with an Event shall be limited to the Ticket price paid including the per Ticket booking fee but excluding any Ticket protection purchased.

6. Force Majeure
   • For the purposes of these Ticketing Terms and Conditions, ‘Force Majeure’ means any circumstance beyond the reasonable control of LW Tickets or LW Theatres, including but not limited to acts of God, compliance with any law or governmental order rule regulation or direction, war, riot, strike, terrorist acts or the threat of terrorist acts, civil commotion or insurrection, royal demise, malicious damage, fire, flood, accident, storm, breakdown earthquake, subsidence or failure of the plant, machinery and associated property of the Venue or any public utility. We will not be liable to any customer for failure to perform any obligation under these Ticketing Terms and Conditions to the extent that the failure is caused by Force Majeure.

7. Data Protection
   • For details regarding data protection and how we shall process personal data when you purchase Tickets, please refer to our Privacy Policy.

8. Contacting Us

• If you have any questions, comments, issues or complaints about these Ticketing Terms and Conditions or your Tickets, please contact our customer relations by emailing us at customer.relations@lwtheatres.co.uk or telephoning us on 020 3925 2998.

Introduction

The Website Terms of Use applies to both Websites for LW Theatres and LW Tickets. By using these Websites, you signify your assent to these Terms. If you do not agree to these Terms of use, please do not use the Websites. We reserve the right, at our discretion, to change, modify, add, or remove portions of these Terms at any time. Please check these Terms periodically for changes. Your continued use of the Websites following the posting of changes to these Terms will mean you accept those changes.

From time to time we may supplement these Terms with additional Terms relevant to specific content or Events. These Additional Terms may be placed on the Websites to be viewed in connection with the specific content or Events and shall be identified as such. You understand and agree that such Additional Terms are hereby incorporated by reference into these Terms.

1. Restrictions on Use of Materials
   • No material from our Websites may be copied, reproduced, republished, amended, modified, revised, edited, changed, added to, deleted, uploaded, posted, transmitted, or distributed in any way, without our express written permission. You may download one copy of the materials displayed on the Websites for your personal, non-commercial home use only, provided you keep intact all copyright and other proprietary notices. All trademarks, service marks, and trade names are proprietary to us are to be kept intact.
   • In the event you download any material from the Websites, the material, including any software, files, images, graphics or text are licensed to you by LW Theatres and / or LW Tickets. We do not transfer title to such material to you. You own the medium on which the material is recorded, but we retain full and complete title to the material at all times, and all intellectual property rights therein. You may not add, delete, distort, or otherwise modify the contents on the Websites. Any unauthorised attempts to modify any material, to defeat or circumvent our security features, or to utilise the site for anything other than its intended purpose is prohibited.
   • Any communication or material, which is transmitted by you to the site by electronic mail or otherwise, will be treated as non-confidential and non-proprietary. Accordingly, anything you transmit or post may be used by us or our affiliates for any purpose, including, but not limited to, reproduction, disclosure, transmission, publication, broadcasting and posting. Furthermore, we shall be free to use any ideas, concepts, know-how or techniques contained in any communication you send to us for any purpose whatsoever including, but not limited to, developing, manufacturing and marketing products or events using such information.

2. Forums and Public Communications
   • “Forum” means a chat area, bulletin board, or e-mail function offered as part of the Websites. You alone are responsible for the content of your messages and the consequences of such messages, which you submit to the site. You shall not upload to, distribute through, or otherwise publish through our Websites any content which, in our opinion:
     • may constitute libel, defamation, invasion of privacy, or is obscene, pornographic, abusive, or threatening;
     • may infringe any intellectual property or other right of any entity or person;
     • may violate any applicable law or advocates illegal activity;
     • advertises or otherwise solicits funds or is a solicitation for goods, services, advertisers or sponsors or otherwise engages in commercial activity;
     • includes programs which may contain viruses, worms, trojan horses or other computer code, files or programs designed to interrupt, destroy or limit the functionality of any computer software or hardware or telecommunication;
     • contains links to other sites that contain the kind of content which falls within the descriptions set out in (1) to (6) above.
   • You shall not use the Websites for distributing, disseminating or posting any chain letters, junk mail, ‘spamming’ material or any other form of bulk communication and you specifically acknowledge that soliciting other LW Theatres guests to join or become members of any commercial online service or other organisation is expressly prohibited.
   • By uploading materials to any Forum or submitting any materials to us, you automatically grant (or warrant that the owner of such rights has expressly granted) us a perpetual, royalty-free, irrevocable, non-exclusive right and license to use, reproduce, modify, adapt, publish, translate, create derivative works from, communicate, perform, display and distribute such materials (in whole or in part) or incorporate such materials into any form, medium, or technology now known or later developed throughout the universe for the full term of any rights that may exist in such material. In addition, you warrant that the holder of any rights, including moral rights in such content, has completely and effectively waived all such rights and validly and irrevocably granted to you the right to grant the licence stated above. You also permit any other member/subscriber to access, display, view, store and reproduce such material for personal use.
   • You shall not infringe any third party rights through your use of our Websites, or your activities conducted from our Websites, including without limitation, the intellectual property rights of others. You further agree not to use in any way any of our trademarks or other intellectual property, or in any way to represent yourself or your site or the activities on your site as connected with us, or link to our Websites in any manner whatsoever without our express prior written consent and not to damage, interfere with or disrupt access to the site or do anything that may interrupt or impair its functionality.

3. Termination
   • These Terms are effective until terminated by either party. You may terminate these Terms at any time by destroying all materials obtained from our Websites and all related documentation and all copies and installations thereof, whether made under these Terms or otherwise.
   • These Terms will terminate immediately without notice from us if in our sole discretion you fail to comply with any of these Terms. Upon termination, you must destroy all materials obtained from this site and all copies thereof, whether made under these Terms or otherwise.

4. Links
   • From time to time we will make available to you links from our Websites to third party sites. These sites are not in any way approved, checked, edited, vetted or endorsed by us and you agree that we shall not be responsible or liable in any way for the content, advertising or products available from such sites, the quality, functionality, suitability or legality of such sites or for any dealings that you may have, or the consequences of such dealings, with such third party site operators.
   • You also agree that any dealings you have with such third party site operators shall be on the terms and conditions (if any) of the third party operator and you hereby waive any claim you might have against us with respect to such sites.
   • You agree that we are not liable in any way for and you agree to indemnify us in the manner referred to below in these Terms in relation to such dealings. Any arrangements made between you and any third party named on the site are at your sole risk and responsibility.
   • From time to time, third parties may link to our Websites without our express consent or knowledge. We are not responsible in any way for any dealings which you may have with these unauthorised sites or any content which may be displayed or linked to by these third parties. If you do come across any link which is offensive or otherwise unsuitable or inappropriate to LW Theatres, LW Tickets or our users please let us know.

5. Liability
   • You expressly agree that your use of and browsing of our Websites are at your own risk. Neither LW Theatres, LW Tickets nor any other party involved in creating, producing or delivering the Websites are liable for any direct, incidental, special, consequential, indirect or punitive damages arising out of your access to, or use of, or inability to use the Websites or for the cost of procurement of substitute goods or services or resulting from any goods or services purchased or obtained or messages received or transactions entered into through our Websites or resulting from any unauthorised access to or alteration of your transmissions or data, including but not limited to, damages for loss of profits, use, data or other intangible property, even where we been advised of the possibility of such damages.
   • Applicable law may not allow the limitation or exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you. In no event shall LW Theatres or LW Tickets’ total liability to you for all damages, losses, and causes of action (whether in contract, tort (including, but not limited to, negligence), or otherwise) exceed the amount paid by you, if any, for accessing our Websites.
   • You agree to indemnify, keep indemnified, defend and hold LW Theatres and its Group Companies, parent companies, subsidiaries, affiliates and their respective officers, directors, employees, owners, agents, information providers and licensors harmless from and against any and all claims, damages, liability, losses, costs and expenses (including legal fees) (whether or not foreseeable or avoidable) incurred or suffered by any of these parties and any claims or legal proceedings which are brought or threatened arising from your use of, connection with or conduct on our Websites or any breach by you of these Terms. LW Theatres and its Group Companies reserves the right, at their own expense, to assume the exclusive defence and control of any matter otherwise subject to indemnification by you, and in such case, you agree to co-operate with our defence of such claim.

6. Jurisdictional Issues
   • Unless otherwise specified, the materials in our Websites are presented solely for the purpose of promoting the product and associated products, events and services of LW Theatres and LW Tickets. The Websites are controlled and operated by LW Theatres Group Limited and LW Tickets Limited from their offices within the UK. We make no representation that materials in the site are appropriate or available for use in other locations. Those who choose to access the Websites from other locations do so at their own risk and are responsible for compliance with local laws, if and to the extent local laws are applicable.
   • In the event that any provision of these Terms conflicts with the law under which the Terms are to be construed or if any such provisions are held invalid by a court with jurisdiction over the parties to the Terms, such provision will be deemed to be restated to reflect as nearly as possible the original intentions of the parties in accordance with applicable law, and the remainder of these Terms will remain in full force and effect.
   • These Terms shall be governed by and construed in accordance with the laws of England and Wales. If any provision of these Terms shall be unlawful, void, or for any reason unenforceable, then that provision shall be deemed severable from these Terms and shall not affect the validity and enforceability of any remaining provisions. These Terms and any Additional Terms constitute the entire agreement between us relating to the subject matter herein and shall not be modified except in writing, signed by both parties.

7. Disclaimer
   • The Websites and the materials contained in them are provided “as is” and “as available” and without warranties of any kind either express or implied. To the fullest extent permissible pursuant to applicable law, LW Theatres disclaims all warranties, express or implied, including, but not limited to, implied warranties of satisfactory quality and fitness for a particular purpose or non-infringement of third party intellectual or proprietary rights.
   • Please note that some jurisdictions may not allow the exclusion of implied warranties, so some of the above exclusions may not apply to you. Check your local laws for any restrictions of limitations regarding the exclusion of implied warranties.
   • LW Theatres does not warrant that the Websites, the materials or any function of the Websites will be uninterrupted or error-free, that defects will be corrected, or that the Websites or the server that makes it available are free of viruses or other harmful components. LW Theatres does not warrant or make any representations regarding the use or the results of the use of the materials in the Websites in terms of their correctness, accuracy, reliability, or otherwise. We will not be held responsible for the security of the site or for any disruption of the Websites however caused, loss of or corruption of any material in transit, or loss of or corruption of material or data when downloaded onto any computer system.
   • You will remain responsible and liable for material you upload on to or access from our Websites and you will indemnify us in the manner set out in the Terms in relation to your accessing or uploading. LW Theatres also assumes no responsibility and shall not be liable for any damages to or viruses that may infect your computer equipment or other property on account of your access to, use of, or browsing in the Websites or your downloading of any materials, data, text, images, video or audio from the Websites. You (and not LW Theatres) assume the entire cost of all necessary servicing, repair, or correction which may need to be carried out to your computer system.

If any provision of these terms and conditions is found to be void or unenforceable, such provision shall be severed from the remainder of these terms and conditions which shall remain in full force and effect.