TICKET INFORMATION
Who do I contact to get help with tickets?
If you have queries regarding your tickets, please call LW Theatres on 020 3925 2998. Phone lines are open Monday to Saturday, 10am t0 5.30pm. Alternatively or outside of these hours, email us at customer.relations@lwtheatres.co.uk.
How much do the tickets cost?
BEST VALUE tickets are available on Saturday 4pm matinees where tickets start from £30. For all other performances tickets start from £50.
Can I call to book tickets?
Yes, the customer relations and booking phone line is 0203 925 2998.
Will there be dining experiences available?
Yes, dining experiences are available for evening performances, and brunches are available on Saturdays from Saturday 12th July at 12.15pm and Sundays 2.30pm. Please note there is no dining option on Saturdays at 4pm.
I put in the wrong email, am I able to subscribe again?
Yes, if you have entered your email address incorrectly, you will be able to sign up again with the correct email address.
Are there group rates available?
Groups 6+ Rate
£10 off per ticket, Bands Super Premium – C.
Midweek and Sunday evening shows only. Excludes 16-23 June, 2-13 July, 14-17 Aug and 18-21 September.
Groups 20+ Rate
£15 off per ticket, Bands Super Premium – C.
Midweek and Sunday evening shows only. Excludes 16-23 June, 2-13 July, 14-17 Aug and 18-21 September.
For more support, please call 020 3925 2996 between 10am and 5:00pm, Monday to Friday or email groups@lwtickets.co.uk
VENUE INFORMATION
How do I get to the Emerald Theatre?
You will be able to locate the Emerald Theatre at the following address – 8 Victoria Embankment, London WC2R 2AB. A short walk 5 minute walk from Embankment Tube Station or Charing Cross Rail Station. We are just behind the Savoy Hotel, gloriously on the riverside. Under Waterloo Bridge. What3Words: //lobby.horns.elbow
Travelling by taxi, or being dropped off / picked up at the venue?
When looking for a car, rideshare or taxi drop off point, we recommend using the small mews near the theatre called Savoy Place (postcode WC2R 0BL).
Are there plans for future performances and locations?
There are currently no plans to perform the show outside of London. We hope you can come join us in the heart of the West End theatre district for the World Premiere of DIAMONDS and DUST.
THE EXPERIENCE
When will Dita Von Teese be performing?
Dita will be performing on selected dates only. When booking, please ensure you choose a ‘Dita Date’ if you wish to see her perform personally. Dita will perform during the first few weeks of opening and then return for five shows over a weekend each month. As the Grand Dame and director of DIAMOND and DUST, she is always present and always watching – you are stepping into the Dita-verse of your dreams! Every detail, every costume and every performer is hand-picked by the Queen of Burlesque, personally. You will never be disappointed.
Dita Von Teese is currently confirmed to play the following dates (except Saturday 4pm shows): 16–23 June, 2–13 July, 14–17 August, 18–21 September.
When will Faye Tozer be performing?
Faye Tozer will not perform on Mondays from 14 July.
What time should I arrive?
The Emerald Theatre opens from up to 90 minutes* before your performance where you can enjoy pre-show entertainment. The running time of DIAMONDS and DUST is 115 minutes including interval.
*Please check your pre-visit email for exact timings.
Monday
Doors & pre-show entertainment: 6.30pm
Diners MUST be seated: 7pm
DIAMONDS and DUST show: 8.15pm
Wednesday – Friday
Pre-show entertainment: 6.30pm
Diners MUST be seated: 7pm
DIAMONDS and DUST show: 8.15pm
Emerald After Dark: until late
Saturday Brunch
Pre-show entertainment: 11am
Diners MUST be seated: 11.15am
DIAMONDS and DUST show: 12.15pm
Saturday Matinee
Pre-show entertainment: 3.30pm
No Dining
DIAMONDS and DUST show: 4pm
Saturday Evening
Pre-show entertainment: 7.30pm
Diners MUST be seated: 7.45pm
DIAMONDS and DUST show: 9pm
Emerald After Dark: until late
Sunday Brunch
Pre-show entertainment: 1pm
Diners MUST be seated: 1.15pm
DIAMONDS and DUST show: 2.30pm
Sunday Evening
Pre-show entertainment:6.30pm
Diners MUST be seated: 6.45pm
DIAMONDS and DUST show: 8pm
What is the Emerald After Dark Experience?
As the curtain falls on the last performance of the day, we usher in London’s most exciting new late-night hideaway, Emerald After Dark.
West End Wednesdays, we seamlessly transition into a swanky speakeasy as singers, jazz bands and West End stars promise a sophisticated extension of your decadent evening.
Thursdays, Fridays and Saturdays change tempo, as we open our little black book, inviting electrifying resident, local and international DJs to play until the sun rises over the Thames. London’s music and arts scene conspires to bring you a night of unadulterated hedonism!
Is there a dress code?
Channelling Western fantasy, old Hollywood elegance, or vintage Las Vegas? Perfect! We welcome the bold, the daring or simply the loveliest version of you!
Kindly leave trainers, sportswear and casual wear at home.
What are the Diamonds and Dust social channels?
ACCESS QUESTIONS
Does the theatre have wheelchair access?
Seats / positions are available for transferring and non-transferring wheelchair users and these are available as Dining Packages or ticket-only experiences according to preference.
If you wish to discuss your access requirements, please contact us on 020 3925 2998 (10am – 5:30pm, Monday to Saturday).
Does the theatre have step-free access?
Yes, for those with reduced mobility who need to avoid steps, we advise booking into seats in the following rows at stalls level: rows AA, A, B, BB, C, D.
How do I get Access Tickets?
If you wish to discuss your access requirements, please contact us on 020 3925 2998 (10am – 5:30pm, Monday to Saturday).
Will there be accessible parking?
There is no direct accessible parking or parking at the venue.
Do you allow assistance animals and guide dogs?
Trained and registered assistance animals will be permitted.
If you wish to discuss your access requirements, please contact us on 020 3925 2998 (10am – 5:30pm, Monday to Saturday).
SHOW INFORMATION
What is the age guidance?
Age guidance is 18+, excluding brunches and Saturday matinees, which are 16+ with adult supervision. This is in line with Westminster licensing regulations.
This production contains scenes of an adult nature or content. Never vulgar, always elegant, a celebration of the female (and male!) form.
Should I be aware of any potential content warnings in the show?
As the show is a visual spectacle there will be flashing lights/strobing and caution must be taken. Prop weapons, fire performance, and some artful nudity.
Food allergy guidance
FOOD ALLERGY GUIDELINES
Important Notice for Guests with Allergies & Intolerances
At DIAMONDS and DUST at the Emerald Theatre we strive to offer an unforgettable dining experience as part of our experience. However, due to the nature of our evolving menu and kitchen environment, we must inform all guests of the following:
Allergen Awareness & Cross-Contamination
– Our kitchen handles a wide range of ingredients, including all 14 of the major allergens (listed below).
– We cannot guarantee that any dish is completely free from allergens due to the risk of cross-contamination.
– If you have a severe allergy or intolerance, please speak to a member of our team before booking or dining.
– If you have a food allergy or intolerance, please presume there is a risk of its presence in our menu, or the possibility of cross-contamination and we must be notified prior to booking and dining.
Menu Changes & Allergen Information
– Our menu changes regularly, and specific allergen information will be available on request – however you the guest must inform us prior to dining.
– Please ask a member of staff for an allergen matrix or ingredient breakdown before consuming if you are at all concerned you may have a reaction.
The 14 Major Allergens We Handle – and there will be more.
Our kitchen and bar may contain or process the following allergens:
Celery
Cereals containing gluten (wheat, barley, rye, oats, spelt, kamut)
Crustaceans (prawns, crabs, lobsters)
Eggs
Fish
Lupin
Milk and all dairy products
Molluscs (mussels, oysters, squid)
Mustard & Garlics
Nuts (almonds, hazelnuts, walnuts, cashews, pecans, Brazil nuts, pistachios, macadamia, and most other nut derivatives)
Peanuts
Sesame seeds
Soya
Sulphur dioxide / Sulphites (found in dried fruits, wine, and some preservatives)
And other not listed above. Please presume that if you have any food allergy, even those not mentioned, that there is a risk of this contained in our menu, and a possibility of cross contamination.
Special Dietary Requirements
Vegetarian & Vegan: While we offer plant-based options, we cannot guarantee against cross-contamination with animal products.
Halal & Kosher: Our menu is not certified halal or kosher, but please contact us in advance to discuss possible options at info@emerald.london
– Gluten-Free: We offer a gluten-free option, but they are prepared in a kitchen that handles gluten-containing ingredients.
Guest Responsibility
– If you have a serious allergy, we strongly advise you to consider whether our dining experience is suitable for you.
– It is your responsibility to inform our team of any allergies before booking and dining.
– If in doubt, please contact us at info@emerald.london before your visit.
What is the running time?
The show runs 115 minutes including an interval. If you have opted for the dining experience, you will be sent all information two weeks prior to the show date with full details about current menu, arrival times and what to expect.
By agreeing to store my data on the sign up, will my information be shared with anyone but Diamonds and Dust?
We know secrets are important! We take storing your personal data very seriously and are fully GDPR compliant. Full details of our privacy policy can be found here.